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Terms & Conditions of Sale

  1. DEFINITIONS

    1. "Buyer" means the individual or organisation who buys or agrees to buy the Goods from the Seller;
    2. "Consumer" shall have the meaning ascribed in section 2 of the Consumer Rights Act 2015;
    3. "Contract" means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;
    4. "Goods" means the articles (including any digital content) that the Buyer agrees to buy from the Seller;
    5. "Seller" means The Knight Shop International Ltd of 2a Mochdre Commerce Parc, Conwy that owns and operates www.theknightshop.com
    6. "Terms and Conditions" means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller;
    7. "Website" means www.theknightshop.com

  2. CONDITIONS

    1. Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.
    2. These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
    3. Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.
    4. Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.
    5. Any complaints should be addressed to the Seller's address stated in clause 1.5.

  3. ORDERING

    1. All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.
    2. Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 14 days.
    3. When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are described in UK orders or International orders.
    4. If you pay using your credit card, the payment will be processed through our PayPal merchant account. We also use PayPal Reference Transactions to additionally charge your credit card for any extra upsell offers you decide to purchase or changes after your main order has completed.

  4. PRICE AND PAYMENT

    1. The price of the Goods shall be that stipulated on the Website. The price is inclusive of VAT.
    2. The total purchase price, including VAT, delivery and other charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.
    3. After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel if the Buyer is a Consumer.
    4. Payment of the price plus VAT and delivery charges must be made in full before dispatch of the Goods.

  5. RIGHTS OF SELLER

    1. The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order.
    2. The Seller reserves the right to withdraw any Goods from the Website at any time.
    3. The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

  6. AGE OF CONSENT

    1. Where Goods may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods.
    2. If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller shall be entitled to cancel the order immediately, without notice.

  7. DELIVERY

    1. Goods supplied within the UK will normally be delivered within 7 working days of acceptance of order but in any event, within 30 days after the Contract is entered into.
    2. Goods supplied outside the UK will normally be delivered within 14 working days of acceptance of order but in any event, within 30 days after the Contract is entered into.
    3. Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.
    4. Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. The Seller is under a legal obligation to supply Goods in conformity with the Contract.
    5. Risk in the Goods shall pass to the Buyer when they are in the physical possession of the Buyer.
    6. Title in the Goods shall not pass to the Buyer until payment of the price has been made in full.

  8. CANCELLATION

    1. The Buyer, if a Consumer, has the right to cancel the Contract within 14 days without giving any reason. The conditions, time limits and procedures for exercising the Buyer’s right to cancel are laid out in the Schedule to these Terms and Conditions together with a cancellation form, in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

  9. REMEDY FOR BREACH

    1. All Goods (including digital content) supplied by the Seller must be as described, fit for purpose and of satisfactory quality. If the Goods are faulty, the Buyer is entitled to a repair or a replacement. If the fault cannot be fixed within a reasonable time, or without causing the Buyer significant inconvenience, the Buyer is entitled to a full or partial refund.

  10. LIMITATION OF LIABILITY

    1. The Seller shall not be responsible for:
    2. losses that were not caused by any breach on the part of the Seller; or
    3. Any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure); or
    4. any indirect or consequential losses that were not foreseeable to both the Buyer and the Seller.
    5. The Seller shall not be held responsible for any delay or failure to comply with its obligations under these Terms and Conditions, if the delay or failure arises from any cause which is beyond its reasonable control. This condition does not affect the Buyer’s legal right to have Goods sent within a reasonable time or to receive a refund if Goods ordered cannot be supplied within a reasonable time owing to a cause beyond the Seller’s reasonable control.
    6. Nothing in these Terms and Conditions limits or excludes the Seller’s responsibility for fraudulent representations made by it or for death or personal injury caused by the Seller’s negligence or wilful misconduct.

  11. WAIVER

    1. No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

  12. FORCE MAJEURE

    1. The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.

  13. SEVERANCE

    1. If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

  14. CHANGES TO TERMS AND CONDITIONS

    1. The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

  15. GOVERNING LAW AND JURISDICTION

    1. These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

SCHEDULE

  1. RIGHT TO CANCEL

    1. 1 You have the right to cancel this contract within 14 days without giving any reason.
    2. The cancellation period will expire after 14 days from the day: of the conclusion of the contract, in the case of a service contract or a contract for the supply of digital content which is not supplied on a tangible medium; on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, in the case of a sales contract; on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good, in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately;on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece, in the case of a contract relating to delivery of a good consisting of multiple lots or pieces;on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good, in the case of a contract for regular delivery of goods during a defined period of time.
    3. To exercise the right to cancel, you must inform us, The Knight Shop International Ltd of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
    4. If you electronically fill in and submit the model cancellation form or any other clear statement on our website we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.
    5. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

  2. EFFECTS OF CANCELLATION

    1. 5 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery for orders within the UK (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
    2. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
    3. We will make the reimbursement without undue delay, and not later than: 14 days after the day we receive back from you any goods supplied, or (if earlier) 14 days after the day you provide evidence that you have returned the goods, or if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
    4. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
    5. In the event of cancellation we may withhold reimbursement until we have received the goods back (where we have not offered to collect the goods) or you have supplied evidence of having sent back the goods, whichever is the earliest.
    6. We must receive returned goods within 14 days of notice of cancellation. If good are received later than this date no refund will be issued.

  3. RETURN OF GOODS

    1. After informing us of cancellation you have 14 days to return your item to us. We are unable to process refunds for returns that arrive to us after this period.
    2. You shall send back the goods or hand them over to us at Returns, The Knight Shop International Ltd, 2a Mochdre Commerce Parc, Colwyn Bay, Conwy, LL28 5HX without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

  4. COST OF RETURNING GOODS

    1. You will have to bear the direct cost of returning the goods.




Privacy Policy

The Knight Shop is fully committed to upholding its Privacy Policy. The sole purpose of the site is to enable people to make purchases of products from The Knight Shop International Ltd over the internet. Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998. This Privacy Policy will outline details on how information is collected and used. Information is also provided on how to change or de-activate your data.

Information collected from you

You may give us information about yourself by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion and when you report a problem to us. The information you give us may include, but is not limited to, your name, address, e-mail address and phone number, financial and credit card information.

Personally identifiable information is defined as any personal information that could identify you such as your name, address, telephone number, billing and shipping information, credit card information or e-mail address. Generally, when you visit any website under The Knight Shop Ltd, you are not required to disclose who you are or reveal any personally identifiable information. Since The Knight Shop takes your privacy seriously, no personally identifiable information will be collected unless it is voluntarily provided.

Uses of the information

The Knight Shop International Ltd. does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Your personal phone number will be passed on to Parcel Force in order to aid deliveries. 
We may contact you in correspondence in order to fulfill your order successfully and for the means of providing after-care customer service.

We will not trade or sell any customer details and if we do allow a third party access to your contact details, it will be to reputable companies used to process your order only and after careful screening. (i.e. Parcel Force) for delivery and PayPal for online transactions. None of these companies will be outside of the European Union. Personal Data Collected from the Customer will only be used to enable us to confirm and execute transactions and for the means of mail order and order tracking. 

We do not send random marketing emails to personal email addresses (Spam).

Only authorised employees of The Knight Shop have access to customer information. Information may only be disclosed to third parties if consent is received, if we are compelled or authorised to do so by Law, or if there is a reasonable belief that there is a threat to someone's life or health.

Storage of information

All your credit card and personal information is encrypted and held on a secure SSL (Secure Socket Layer) server. This protects data during transit, in particular the credit card information, from being intercepted and misused by hackers. 

Changes to the privacy policy

To fully protect your privacy, The Knight Shop reserves the right to amend this Policy at any time and for any reason. Amended terms will be posted via the website as they occur and you are encouraged to check back regularly for updates. This Privacy Policy was last updated on 14/05/2018 in the lead up to the EU General Data Protection Regulation (GDPR) coming in to force on the 25th of May 2018. The Knight Shop is fully compliant with GDPR.

Your rights

The Data Controller for The Knight Shop is Graeme Tunstall. You have the right to request a copy of any personal information we hold about you. 

You have the option to opt out of marketing emails by using the unsubscribe link at the bottom of the emails we send you. After doing so you will no longer recieve email communication from The Knight Shop. If you wish to remove any information about yourself, this can be done by logging into your account on the website and removing or editing the information shared with us when you made a purchase. 

You can also ask us to update or remove your personal information by emailing sales@theknightshop.com or by writing to us at our customer services address below:

The Knight Shop International
Mochdre Commerce Parc
Colwyn Bay 
Conwy
United Kingdom (UK)
LL28 5HX

How do I change my cookie settings?

To find information relating to other browsers, visit the browser developer's website.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

 

How We Use Cookies

Our website, like many others, stores and retrieves information on your browser using cookies. This information is used to make the site work as you expect it to.  It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

If you want to learn more about the general uses of cookies, please visit Cookiepedia - all about cookies.

Because we respect your right to privacy, you can choose to change your privacy preferences to prevent non-essential cookies being set.

List of Cookies

Below is a list of the cookies we use on this site, which is dynamically updated by The Knight Shop whenever new cookies are encountered and classified by our website team.

Last Update: 10 Sep. 2019

1st Party Cookies Used

has_js.  Session duration. Allows the server to know if it can depend upon javascript. Set to "1" if user has javascript enabled by whichever page a visitor arrives on

session id. 3 weeks duration. Used to log in. Set on any page when a visitor arrives

cookiesenabled. 1 year duration. Used to decide whether to show the "cookie warning" bar. If this cannot be set to true then cookies are disabled and the bar is not shown. Set on any page when a visitor arrives

cookieconsent. 6 month duration. Set if the visitor has dismissed the "cookie warning" bar and thus indicated that they do not need to be warned again. Set on any page when a visitor dismisses the bar

1st Party Cookies Used for other services
GOOGLE ANALYTICS
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All of the above: Various duration: a mix of session and "permanent" cookies lasting 30 mins, 6 months, or 1-2 yrs. Anonymously tracks use of website.  These cookies are set or updated on any page visited. See here for full details. Several cookies are set but all serve the same purpose: to see how people reached the site and used it, including search terms used and referring sites.

3rd Party Cookies

Facebook. Duration: 180 days. We use the Facebook Pixel to understand conversion tracking, for optimisation and remarketing purposes. For information on how to opt out visit: https://optout.aboutads.info/#!/. To view Facebook’s privacy policy visit: https://www.facebook.com/about/privacy

The Knight Shop Website Cookie List version 2, 2019-09-10




Vouchers

Redeeming your voucher is simple! – just follow the steps below:

Mail Order:

1. Check out our products on www.theknightshop.com
2. Decide which product(s) you would like to purchase (make sure the voucher covers the cost of the item + £8 for postage. If not then please send us the remainder by cheque, postal order, telephone or email us for a Paypal payment request).
3. Make sure the item you want is in stock
4. Send us your voucher (to the Mochdre Commerce Parc address) along with a letter stating the product(s) you wish to order, your name, address, telephone number and email address (for us to send you your order tracking details).
5. Once we have confirmed that your item is in stock, your item will usually be delivered within 24H of receipt of order.

This voucher may be exchanged for goods of a higher price than the face value of the voucher on payment of the difference
This voucher cannot be exchanged for cash
Mutilated, damaged or defaced vouchers cannot be exchanged
No liability will be accepted for the replacement or refund of lost, stolen or destroyed vouchers

Registered Company number: 6769534 (England and Wales) | UK Vat Number: 779 5190 76 Copyright © The Knight Shop International | All rights reserved