Frequently Asked Questions
Please find below some questions you might be thinking about. However, if you do not find the answer to your question below then please contact us.
Product Questions
Do I need a licence to purchase a sword or other weaponry from your site?
UK Law does not require you to have a license to purchase or own a sword. All of the weaponry on our site is legal within the UK. If you are ordering from overseas it is best to check with your local law enforcement office before placing your order.
The only items that we sell that require you to be a member of a martial arts club or theatrical body are swords with curved blades that are not made in the traditional manner. The only swords that we sell that fall into this category are Japanese Iaito which have stainless steel blades.
Although these items are legal to own, they are not legal to be carried in public places without good reason – such as a re-enactment event where you are a participant etc. If in doubt, check with your local law enforcement office.
Are your Samurai Swords legal?
All of the samurai swords (katanas) listed on our site are made in a traditional manner and are therefore 100% legal to purchase and own.
Can I legally purchase your replica firearms?
The vast majority of the replica firearms listed on our site are non-firing replicas from before 1870 and are completely legal to purchase and own. We do sell a few post 1870 replicas that can only be purchased if you meet the specific criteria shown on the product page.
How old do I have to be to purchase your products?
Most items on our site can be bought by people of any age. UK Law forbids the sale of weapons or alcohol to persons under the age of 18. As such we are unable to sell either of these items to those people lucky enough to be under the age of 18. It is NOT illegal for somebody under the age of 18 to own a weapon, just illegal for us to sell them one. Parents or generous relations are welcome to purchase these items for persons under the age of 18 but we do remind you that these items can maim or kill so caution is advised.
What is a “weapon”?
Any item on our site that can cause injury or death is classed as a weapon. Yes, we know that you cause injury with a plastic or wooden sword etc. In general anything made of steel and pointy, sharp or designed to club people will be restricted to sale to people over the age of 18 only. Projectile weapons such as crossbows are also restricted in the same way.
Is your range of swords and armour suitable for re-enactment?
Certain items in our range are designed with this express purpose. They will be clearly marked as being so. As a rule if the item does not say it is suitable for re-enactment, then it isn't.
If I purchase an item of clothing and it does not fit, can I return/replace it?
You are welcome to return all products to us in their original condition for a full refund. We can arrange to have the item collected from you but we do charge for this service. We do not cover the postage costs for sending a replacement item to you. See our Easy Returns and Returns Policy pages for details.
Would you be interested in purchasing my sword?
Unfortunately we don’t purchase second-hand goods. It can be a little tricky to sell used swords as platforms such as eBay won’t allow you to list them. We would recommend you check out Facebook groups such as “Swords for Sale UK” where there are many people actively looking to purchase second hand swords.
Order Questions
How can I order and pay for the products?
Products can be bought online, or if you prefer, by phone on +44 (0)1492 541300 . For those of you who prefer to order by mail please send a cheque or Postal Order to us (The Knight Shop) in pounds sterling. We accept Visa, MasterCard, American Express and Paypal.
How do I purchase a product online?
Find the product you wish to purchase.
Add the quantity to the cart - Click, the Add to Cart button.
Here you are taken to the Shopping Cart page. Once you have finished adding products to your cart, you can change the quantifies of the products you have ordered.
Once you are happy with the contents of your cart, select Check Out.
Then select the invoice country i.e. UK , France, USA etc.., if you require a different delivery address tick the box.
Click Next and fill in your personal details.
Select the type of shipping you wish. All our deliveries go on a next day service as standard and are free for all orders over £200, alternatively you can upgrade to, a before 12pm or a Saturday Delivery (Shipping upgrades can only be added on telephone orders).Click Next.
You now have the option to which payment method you wish to use - either HSBC or PayPal and both can be used by anyone.
Select your choice and click next. Press next again and you will be taken to the selected payment providers page. Enter your details, and your order is complete.
After completing the payment you will receive an email confirming your order.
Is it safe to order products on the Internet?
Shopping is totally safe. Once you have finished shopping go to the check out fill in you details and delivery address. You then have a choice of method of payment - HSBC secure ePayments for credit cards or Paypal. When you actually come to entering your credit card details you are taken onto a secure server operated by the respective Payment Service Provider (PSP) - (HSBC or Paypal). Both automatically encrypt your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). This in turn, for your added comfort and security, we as a company do not hold any credit card details on our servers. However if you still feel unhappy about passing your credit card details to HSBC or Paypal please order by telephone +44 (0)1492 541300 and we would be happy to help you.
Can I order and pay for my products over the telephone?
Absolutely, If you wish to purchase your goods over the telephone - please telephone: +44 (0)1492 541300 between the hours found below and our team can give you advice as well as process your order via an HSBC terminal.
Are the prices the same for a telephone order as they are for an internet order?
Yes they are. Please feel free to call us on +44 (0)1492 541300.
Does the price of goods include VAT
Yes all prices include VAT at the rate of 20%.
Why does Paypal say that my credit card or email address is attached to a Paypal account and ask for your Paypal password?
Paypal has recognised your credit card or email address being already attached to a Paypal account, therefore to add security to your account it asks additional questions. If you have forgotten your password you can ask Paypal to send it to yourself. Alternatively use a card and or an email address which is not connected to a Paypal account.
Do you guarantee satisfaction and value for money?
We offer a unique range of top quality products at competitive prices. If in the event that you do find the products cheaper elsewhere please telephone our sales team and we will try and beat the price.
If I have a problem with an order or want to know a delivery time who do I contact?
Please contact Customer Services with any query. Customer Services can be contacted on +44(0)1492 541300 between 9 am and 5 pm GMT Monday to Friday, or e-mail us on sales@theknightshop.co.uk The Knight Shop endeavours to respond to emails within 24 hours.
What is your privacy policy?
For more information about our Privacy policy please "click" on the link. Privacy Policy
Do you have a shop that I can visit?
Absolutely! Our shop is based in Conwy, North Wales and is located right opposite Conwy Castle. The shop retails a small cross section of the goods shown on our site and is open 7 days a week from 10:00-17:00. Our warehouse is open Monday-Friday 09:00-17:00 and is only 5 minutes down the road from the shop. It stocks a much broader range of the products featured on our site (check the stock status before visiting).
Delivery Questions
How long does delivery take?
We try to despatch all in stock orders within 24 hours. Orders are usually dispatched on a Parcel Force 24hr service and are delivered in 1-2 working days.
Do you deliver outside the UK and how much does it cost?
We deliver to destinations worldwide. Shipping is calculated by the volumetric weight (how much room the item takes up in the plane) and will appear in the shopping basket when you have selected your destination country at the checkout.
How much does delivery cost if my order is under £200?
Your order will be by sent by Parcel Force on a Next Day Delivery Service as standard. We try to keep delivery costs to a minimum, however for orders less than £200 it costs an additional £8.00 for UK Mainland Deliveries.
Can I Arrange A Before 12pm Delivery or a Saturday Delivery?
We are pleased to say we can now offer this service to you, for a slight surcharge. This service is only available on Telephone Orders.
How can I track my delivery?
On the evening of dispatch you will be sent an email informing you of the dispatch of your products from our main courier Parcel Force. With this email you will receive tracking details for your parcels.